Contents
1. Delivery areas2. Order cut-off and delivery window3. Delivery charges4. How orders are fulfilled5. Substitutions and unavailable items6. Failed delivery7. Delivery issues8. Policy changes
1. Delivery areas
Meal05 currently delivers within the Akala Express Launch Zone in Ibadan. Our present coverage includes Elebu, Akala Express, Oluyole Estate, New Garage, Challenge, Ring Road and Odo-Ona.
If you are unsure whether your address is covered, enter your delivery details at checkout and we will confirm serviceability before payment is completed. Coverage may expand or change as operations grow.
2. Order cut-off and delivery window
Meal05 currently runs a single same-day delivery cycle designed around fresh afternoon sourcing and dispatch.
- Daily order cut-off: 2:00 PM
- Target delivery window: 4:00 PM to 7:00 PM, same day
Orders placed after 2:00 PM are typically processed for the next available delivery cycle. Delivery times are estimates rather than guarantees, but we will make reasonable efforts to notify you of material delays.
3. Delivery charges
Delivery fees are calculated at checkout based on the serviceable zone and the fulfilment settings applicable to your address. Where packaging fees apply, they are shown as a separate line item so the total remains transparent.
The final amount displayed at checkout — including subtotal, packaging fee, delivery fee and any valid discount — is the amount charged for the order. Meal05 does not add hidden delivery charges after payment for a successfully confirmed order.
4. How orders are fulfilled
- Farmers and suppliers confirm product availability each morning.
- Customer orders are accepted up to the daily cut-off.
- Produce and grocery items are sourced, checked and packed the same afternoon.
- Orders are dispatched for delivery during the active delivery window.
This same-day sourcing model is intended to reduce storage time and help preserve freshness between farm, packaging and delivery.
5. Substitutions and unavailable items
Because fulfilment depends on same-day sourcing, an item may occasionally become unavailable after your order is placed. Where that happens, Meal05 may contact you before dispatch to offer a suitable replacement of equal or greater value or remove the item and issue the applicable refund.
Our approach follows the standard grocery-delivery pattern used by large platforms: unavailable items are either replaced with customer approval or refunded rather than silently charged without a remedy.
6. Failed delivery
Please provide an accurate address, a useful landmark and a reachable phone number for the delivery window. If our rider cannot safely complete delivery or cannot reach you using the details provided, we will attempt to contact you using the information on the order.
If we are unable to complete delivery within a reasonable time, Meal05 may reschedule delivery, charge a disclosed redelivery fee where appropriate, convert the order to another available fulfilment option, or cancel and refund the affected order or items where required by food-safety, quality or operational constraints.
7. Delivery issues
If your order arrives damaged, incomplete, incorrect, or materially below expected quality, contact Meal05 as soon as possible and preferably within 24 hours of delivery so we can review the issue while the order details are still current.
- Email: support@meal05.com
- Website: meal05.com
Depending on the issue, the remedy may include replacement, redelivery, account credit or refund to the original payment method. Please include your order number and any useful photos where relevant.
8. Policy changes
Meal05 may update this policy from time to time as our delivery network, sourcing model, fees or legal obligations evolve. The current version and effective date will remain available on this page, and material operational changes will be reflected prospectively.