Contents
1. Delivery areas2. Delivery schedules and windows3. Delivery charges4. How orders are fulfilled5. Substitutions and unavailable items6. Failed delivery7. Delivery issues8. Policy changes
1. Delivery areas
Meal05 uses the exact delivery location you secure on the map rather than restricting orders to a fixed distance radius. Place the pin at the entrance or meeting point where the rider should reach you.
Delivery scheduling, partner availability and any applicable fee are confirmed at checkout before payment is completed.
2. Delivery schedules and windows
Meal05 currently offers scheduled delivery rather than same-day delivery. Choose the timing that works for you at checkout.
- 24-hour option: 4:00 PM to 6:00 PM on the next day
- 48-hour option: 4:00 PM to 6:00 PM in two days
Delivery times are estimates rather than guarantees, but we will make reasonable efforts to notify you of material delays.
3. Delivery charges
Delivery fees are calculated at checkout based on the serviceable zone and the fulfilment settings applicable to your address. Where packaging fees apply, they are shown as a separate line item so the total remains transparent.
The final amount displayed at checkout — including subtotal, packaging fee, delivery fee and any valid discount — is the amount charged for the order. Meal05 does not add hidden delivery charges after payment for a successfully confirmed order.
4. How orders are fulfilled
- Farmers and suppliers confirm product availability each morning.
- Customers choose a 24-hour or 48-hour schedule at checkout.
- Produce and grocery items are sourced, checked and packed for the selected schedule.
- Orders are dispatched during the applicable 4:00 PM to 6:00 PM delivery window.
This scheduled sourcing model is intended to reduce storage time and help preserve freshness between farm, packaging and delivery.
5. Substitutions and unavailable items
Because fulfilment depends on supplier availability, an item may occasionally become unavailable after your order is placed. Where that happens, Meal05 may contact you before dispatch to offer a suitable replacement of equal or greater value or remove the item and issue the applicable refund.
Our approach follows the standard grocery-delivery pattern used by large platforms: unavailable items are either replaced with customer approval or refunded rather than silently charged without a remedy.
6. Failed delivery
Please provide an accurate address, a useful landmark and a reachable phone number for the delivery window. If our rider cannot safely complete delivery or cannot reach you using the details provided, we will attempt to contact you using the information on the order.
If we are unable to complete delivery within a reasonable time, Meal05 may reschedule delivery, charge a disclosed redelivery fee where appropriate, convert the order to another available fulfilment option, or cancel and refund the affected order or items where required by food-safety, quality or operational constraints.
7. Delivery issues
If your order arrives damaged, incomplete, incorrect, or materially below expected quality, contact Meal05 as soon as possible and preferably within 24 hours of delivery so we can review the issue while the order details are still current.
- Email: support@meal05.com
- Website: meal05.com
Depending on the issue, the remedy may include replacement, redelivery, account credit or refund to the original payment method. Please include your order number and any useful photos where relevant.
8. Policy changes
Meal05 may update this policy from time to time as our delivery network, sourcing model, fees or legal obligations evolve. The current version and effective date will remain available on this page, and material operational changes will be reflected prospectively.